I offer this:
If you have purchased anything on bigswoop.shop, but didn't receive the right products or sizing, or receive your products within the guaranteed delivery time (45 days), you get a full refund.
However I can't give you a full refund under the following circumstances:
- Your order didn't arrive due to factors within your control (for example you provide us with the wrong shipping address).
- Your order didn't arrive due to one or other circumstances outside the control of Big Swoop.
Want to Refund your order?
Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order.
- First, make a small note with your name, order number and reason for returning.
- Send me an email to firstname.lastname@example.org with the receipt of the return. As soon as I receive your email I will sure to handle your request.
Do I need to pay for the return?
Yes, you are responsible for the return costs. This includes any import fees (if applicable).